Disputes

Disputes, Complaints and Inquiries

All disputes, complaints or inquiries concerning the Code of the Compliance Plan should be directed to the Compliance Officer:

Brian R. Bale
CU Water Compliance Officer
Phone: (780) 420-7004
Fax: (780) 420-5077
Email: brian.bale@atcogas.com

Mailing Address:
20th Floor, ATCO Centre
10035 – 105 Street
Edmonton, Alberta, T5J 2V6

The Compliance Officer will keep a record of all written (or emailed) disputes, complaints or inquiries from within CU Water or from external parties respecting the application of, or alleged non-compliance with, the Code of Conduct. The identity of the party making the dispute, complaint, or inquiry will be kept confidential.

The Compliance Officer will acknowledge all disputes, complaints or inquiries in writing (which includes email) within five working days of receipt.

The Compliance Officer shall respond to the dispute, complaint or inquiry within 21 working days of its receipt. The response shall include a description of the dispute, complaint or inquiry and the initial response of CU Water to the issues identified in the submission. CU Water’s final disposition of the dispute, complaint or inquiry shall be completed as expeditiously as possible in the circumstances, and in any event within 60 days of receipt of the dispute, complaint or inquiry, except where the party making the submission otherwise agrees.

In the event the complainant is not satisfied with CU Water’s disposition of the matter, the complainant may contact the Alberta Utilities Commission at:

Audit and Compliance
Phone: (780) 427-4903
Email: UtilitiesConcerns@auc.ab.ca

CU Water Limited
11th Floor, Milner Building
10040 - 104 Street
Edmonton, Alberta
Canada T5J 0Z2
T: 1-866-333-3791
F: (780) 420-3809